Download a VAT form (PDF)
HMRC Guide to VAT Relief (PDF)

What is VAT Exemption?
VAT exemption is relief from paying Value Added Tax on goods or services purchased in the UK for personal use by/for disabled or persons with chronic illnesses.

Am I eligible for VAT exemption?
All persons in the UK with a disability or chronic illness are exempt from paying VAT on items purchased for their personal use. However, if you are unsure as to whether you are eligible then please download our HMRC guide or click here to go through to their website. PLEASE NOTE THAT IT IS AN OFFENCE TO FALSELY OBTAIN VAT RELIEF.

I am purchasing on behalf of an organisation, can I still claim VAT exemption?
Charities, disability organisations, special schools and other similar groups can claim VAT exemption as long as the items are for the personal use of disabled/chronically ill members of your organisation. If the items are being purchased for resale/commercial gain in a trade capacity please contact us for details on how to pay VAT as you will not be exempt.

What details are required to declare VAT exemption?
We will require the name and address of the eligible person / organisation then a brief description of their condition, eg: Cerebral Palsy / Down’s Syndrome. For charities and other eligible organisations we would require either a charity number or brief description of the organisation instead of a specific condition. When filling in a printed version of a VAT exemption form we will also require a signature and date, although this is not required for online orders providing we have a valid email address instead.

Do all Seenin products have automatic VAT exemption?
No, some Seenin products are not automatically VAT exempt, as they may not be a design that is considered exclusively adapted to disability. For this reason with every online and mail-order purchase we ask for your VAT exemption details during the checkout/order process.

How do I declare my VAT exemption when ordering online?
Declaring VAT exemption online is very simple as the checkout process of our website has been designed to include a VAT section. Browse through the site as normal and you will be asked to enter the details as you progress through the checkout.

What happens if I order over the phone?
When you order over the phone, we will only ask for VAT exemption details if the items you are purchasing are not automatically exempt from VAT by design. We are permitted to receive VAT exemption declarations by email as well as in paper form; if you have access to email/fax your order will be able to continue swiftly. Alternatively, you can download a VAT form from our website or we could send one out to you to return by post.